Exploro Travel Tech Private Limited (“Exploro”, “Exploro AI”, “we”, “our”, or “us”) operates the Exploro AI travel planning platform, including our website, mobile applications, and related services (collectively, the “Platform”). This Privacy Policy describes how we collect, use, store, and protect personal data when you use our Platform. By accessing or using Exploro AI, you agree to the terms of this Privacy Policy.
1. Company information
Exploro Travel Tech Private Limited
A-36 Nirman Vihar, Delhi – 110092, India
Support: hello@exploroai.com
Jurisdiction: Delhi, India
2. Scope of this policy
This Privacy Policy applies to all users who:
- Access the Exploro AI website or mobile application
- Create an account
- Use our AI travel planning tools
- Request travel services
- Interact with our customer support team
This policy governs only the data collected by Exploro and does not apply to third-party websites or services linked through our Platform.
3. Information we collect
We collect information necessary to provide travel planning, booking facilitation, and related services.
3.1 Account information
When you create an account, we may collect: full name, email address, phone number, and password.
3.2 Travel information
To assist in planning travel, we may collect passenger names, passport details, nationality, travel dates, destination preferences, budget preferences, and itinerary choices.
3.3 Loyalty program information
Users may voluntarily provide airline loyalty account numbers, hotel loyalty account numbers, and travel reward program details. Exploro does not access loyalty accounts without user permission.
3.4 Location information
We may collect approximate location information based on device location settings, IP address, and user-provided travel preferences to personalise recommendations.
3.5 Device and usage data
We may automatically collect device type, browser type, IP address, operating system, platform interactions, pages visited, and session duration to improve performance and user experience.
3.6 Cookies and tracking technologies
Exploro may use cookies and analytics tools such as Google Analytics and product analytics platforms. Cookies help us improve site functionality, understand user behaviour, and personalise experiences. Users may disable cookies through browser settings.
4. How we use your information
- Travel planning: Generate AI-powered itineraries and travel suggestions
- Service facilitation: Assist with tours, transfers, visa, forex, and travel insurance via third-party vendors
- Customer support: Respond to queries and provide post-booking assistance
- Platform improvement: Improve AI systems, planning tools, and features
- Communication: Send booking updates, service notifications, and promotional offers (you may opt out of marketing)
5. AI-generated recommendations
Exploro AI uses artificial intelligence to generate itineraries, suggest flights and accommodations, provide price optimisation suggestions, and recommend loyalty strategies. These recommendations are informational only. Users should independently verify all travel details before booking with third-party providers. Exploro does not guarantee the accuracy, availability, or pricing of any recommendation.
6. Third-party services
Exploro may redirect users to third-party providers (OTAs, airlines, hotel platforms). When you leave the Platform, that provider’s privacy policy and terms apply. Exploro is not responsible for third-party data practices.
7. Data sharing
We may share information with service providers (visa, tours, transfers, insurance, forex), technology providers (hosting, analytics, infrastructure), and legal authorities where required by law. Exploro does not sell personal data to third parties.
8. Data security
We implement reasonable technical and organisational safeguards. However, no internet transmission is completely secure; users acknowledge they share information at their own risk.
9. Data retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Users may request deletion by contacting support or using our account deletion page.
10. Your rights
In accordance with applicable Indian law, you may request access, correction, deletion, or withdrawal of consent. Send requests to hello@exploroai.com.
11. Children’s privacy
Exploro services are intended for individuals 18 years of age or older. We do not knowingly collect personal data from anyone under 18.
12. Changes to this policy
We may update this Privacy Policy from time to time. Significant updates will be communicated through the Platform or via email.
13. Contact
For questions regarding this Privacy Policy, contact Exploro Travel Tech Private Limited at hello@exploroai.com.